Tell us about a company that made a positive impression.
Name a business that recently provided you with a positive customer service experience. *
Only businesses currently in Google Places appear in this list.
Did your experience include communication with any of its employees? *
Were you required to interact with any bots before reaching an actual person? *
If you had to navigate any bots, would you have preferred to have been connected directly to an employee instead? *
If you communicated with any employee(s), which characteristics stood out? (Check all that apply.) *
Did you appreciate the human connection? *
Do you feel like this organization cares about its customers? *
Provide the name of an exceptional employee you wish to recognize. Otherwise, type N/A.
Name a business, big or small, you wish did customer service more like this one.